Frequently Asked Questions

Browse the collection, choose your size and preferences, add to cart if needed, then complete the request via WhatsApp. We confirm availability, final details, payment, and delivery before production.

Sheila inclusion is product-specific. If a sheila, inner dress, clips, or another add-on is available, the selected option and price are shown in the product flow and confirmed on WhatsApp before production.

Payment is arranged after we confirm your order on WhatsApp. We will share the available method for your order and destination before production or dispatch.

Final details for this topic are confirmed on WhatsApp before payment or production.

Standard sizes run from S to XXL, with available abaya lengths shown on each product. Custom sizing can be requested on selected designs by sharing measurements for WhatsApp confirmation before production.

You will need shoulder width, sleeve length, bust, and desired abaya length. Hips measurement is optional. We confirm final measurement details on WhatsApp before production.

Delivery options are available across the UAE and GCC. Timing, fees, courier details, and any free-delivery threshold are confirmed on WhatsApp before payment.

Final details for this topic are confirmed on WhatsApp before payment or production.

Production and dispatch timing depend on the item, selected size type, add-ons, and destination. We confirm the expected timing on WhatsApp before production begins.

Final details for this topic are confirmed on WhatsApp before payment or production.

Returns and exchanges are handled according to item type and condition. Custom-sized, altered, bespoke, exclusive, or final-sale pieces may have restrictions except where a manufacturing defect is confirmed.

Final details for this topic are confirmed on WhatsApp before payment or production.

Follow the care note on the product page because fabric and embroidery can vary by design. If you are unsure, message us on WhatsApp before washing or steaming the piece.